Shipping policy

SHIPPING POLICY – X GUITARS AUSTRALIA

At X Guitars Australia, we provide fast, safe and reliable delivery for every order. All guitars are shipped via express international air freight from our overseas manufacturing partners directly to Australia for your convenience.

Every guitar is individually inspected before dispatch and packaged securely to ensure it arrives in perfect condition.

Processing Times

Orders are processed within 1–2 business days.
Tracking details will be emailed as soon as your item is shipped.
Orders placed on weekends or public holidays will be processed the next business day.

Shipping Method

All guitars are shipped using:

✈️ Express International Air Freight

Most orders travel by air for faster delivery and reduced handling.

After arriving in Australia, parcels are transferred to domestic couriers such as:

Australia Post
Aramex
Toll
Sendle

This ensures reliable, tracked delivery to your door.

Delivery Times

International leg (Overseas → Australia):

Typically 5–12 business days depending on carrier and customs.

Domestic leg (within Australia):

Once your parcel reaches Australia, domestic delivery times are:

NSW / ACT: 2–5 business days
QLD / VIC: 3–7 business days
SA / TAS: 5–9 business days
WA / NT: 7–14 business days

Remote and regional areas may take slightly longer.

Shipping Costs

Shipping costs for your order are calculated at checkout.
Oversized cartons (such as guitars) may vary based on destination and courier availability.

If your location requires additional charges, we will contact you before dispatch.

Order Tracking

Every order receives a tracking number that covers both:

International air freight
Domestic Australian courier delivery

Tracking may take 12–24 hours to activate after dispatch.

Packaging & Handling

All guitars are shipped in:

Thick protective cartons
Foam or padded interior support
Neck and hardware protection
Weather-resistant wrapping

We take every precaution to prevent damage during transit.

Damage During Transit

If your item arrives damaged, faulty, or incorrect, contact us within 24 hours with photos:

📧 hello@xguitars.com.au
📱 0450 538 117 (call/text)

We will arrange a repair, replacement, or refund depending on the situation.

Missed Deliveries & Incorrect Addresses

If a parcel is returned due to incorrect address or repeated missed deliveries, re-delivery fees are the customer’s responsibility. Please check your address carefully at checkout.